Source: Randall Roland– the Man Providing Support for EOS (Bywire News)

With EOS Support Randall Roland is looking to make it less complicated for people to get started with EOS and build their apps. He tells us more about his vision for the future.

LONDON (Bywire News) - For most people, a career in medicine would be enough. On the other hand, Randall Roland wanted to add another string to his bow. As CEO of EOS Support and one of the chief delegates of Eden, he’s becoming an increasingly central player in the future of EOS.

Randall ran in the inaugural Eden election based on his belief that those people who would are looking to get involved with EOS would benefit from help in the intricacies of using the blockchain. His own experiences with EOS showed that, for all the great things about the blockchain, it can be difficult to use.

“I thought I knew everything about EOS until I was trying to unstake my account and found it was difficult,” he says. “I was getting an error and have to do a manual refund. I thought maybe we need this in the ecosystem, somewhere someone can go when they need help, the human touch.”

Born in West Africa and brought up in the Bronx, Randall has been breaking through barriers all his life. He got his degree in medicine in NYIT and set up the Diverse Community Health Centre in Porter TX.

However, at the same time, he became increasingly interested in the blockchain and cryptocurrencies. It was when he ‘stumbled upon’ Steemit, the social media platform pioneered by Dan Larimer, that he really embraced its potential.

“I thought this was it, we had the opportunity to own our own data and provide content and get paid it,” he says. “For once people could get paid for doing what they love. I was happy about that.”

Since then, he has continued to be a big believer in Dan Larimer and has followed him throughout, which in turn has led him to Eden and his own attempt to make EOS better.

“When I saw a project that I really valued and enjoyed talking to my peers about getting itself into a situation where it was about to fail, I thought what can I do,” he says, “I thought by having support and helping from that aspect we can make it a little bit easier for people to onboard into EOS.”

Set up by the community for the community, their aim is to help the average user onboard into EOS without any difficulties. This, they believe, will help reduce the barriers which stand in the way of getting involved with EOS and help it achieve its aim of providing blockchain-based applications in a way that is similar to web applications.

They are building out a platform, creating guides on key tasks such as creating an account or building DAPPs and setting up online courses. For those who need more one to one help, they have agents on standby to offer assistance. In those cases, in which it is too technical for those agents they can refer the issue to other experts who may be able to help.

Aside from providing users with the help and support they need to make their experience on EOS more comfortable and fulfilling, their work is also useful in gathering data about the ecosystem which helps them identify where EOS is failing and where it needs to get better to deliver the kind of user experience which will foster growth.

“As it stands right now, Blockchain does not have organisation and coordination,” he says. “When you are too decentralised, you can’t fix these problems. Eventually, it’s just going to destroy what we are thinking about because humans need some form of coordination and organisation.”

EOS Support, he says is more like a team that helps users navigate through the ecosystem. They can also bring the human touch which is so often missing in the digital world. If users need something answered, they can help.

They play an important role in squashing fear and anxiety about the blockchain and EOS in particular. Any new technology or environment will create caution among new users. If they experience problems using a platform it will impact their view of both that platform and the blockchain as a whole. For EOS the problem is even more acute thanks to the negative publicity surrounding it due to the problems with B1 and the disappointing growth over the past few years.

With the wider community regarding EOS with suspicion, the margin for error is slim. Any issues in the onboarding process will be met with somewhat less patience than might otherwise have been the case.

However, as EOS grows there is renewed faith coming into the ecosystem. Yves La Rose and Dan Larimer have been cast as white knights for the community riding to the rescue after years under the thumb of the big bad B1. However, this in itself creates problems.

One of their biggest problems, he says, is iteration. Things are moving so quickly it can be difficult to keep up.

“That’s a challenge but also a blessing,” he says, “but if you want to grow and be great you have to iterate. Things are changing fast and that tells us we are developing. That’s a great thing but it’s a challenge.”

The only way around it, he suggests, is to stay strong, resilient and never give up. That lesson can be applied to the EOS community. At times, many of its most loyal developers may have been tempted to give up the ghost over the past year or so. However, those who stayed are now seeing the benefit.

Randall, for one, says he’s a big believer in the direction EOS is taking under Yves La Rose and the EOS Network Foundation.

“We needed that CEO department for EOS,” he said “a team which can take an executive decision for the network and support the network to build the network so it can move forward. We needed a team that can be trustworthy, a team that will deliver on its promise – a team which will not deceive its community.”

Time will tell which direction EOS takes and how it fares. However, if it is to be a success much of that will be down to people in the community such as Randall who have been working to address those problems within EOS which are hindering its success. Here’s hoping that the biggest issue he has to face in the future is whether he can grow EOS Support quickly enough to match the runaway growth of EOS.

(Written by Tom Cropper, edited by Klaudia Fior)

Author: Bywire

Editor: Claudia Fior

Translation: -

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