CPU, or NET Issues

I can't sign a transaction because of a CPU or NET error message

Dario Cesaro avatar
Written by Dario Cesaro
Updated over a week ago

Please exercise caution. EOS Support does not assume responsibility for any potential problems, damages, or losses that may occur as a result of utilizing the services provided by the project(s) discussed in this article.

REX (Resource EXchange) transitioned from the old “staking to CPU/NET” resource model to the new EOS PowerUp Model. Staking to CPU/NET does not provide any function.

Short-term solution (if transaction is stuck):

Power up your account using the free EOS Support bot (limited amount of free transactions sponsored by EOS Support) or the EOS PowerUp services sponsored by boid.com (the social supercomputer) and EOS Network Foundation. You can power up your account for one time for free in 24 hours. It's free for you, but remember that the EOS Community is donating EOS to this contract and is paying for your transactions. Donations can be made to the EOS Account “supportus.gm” (EOS Support) or “eospowerupio” (Boid) to support these services.

More information can be found here: How to use the power up service

You can also use the Telegram Bot service provided by EOSQuest.

Long-term solution (beginners):

We recommend that you install the newest version of the Anchor Wallet. Anchor wallet offers around 5-10 free transactions per day (sponsored by Greymass). After downloading, set up a new Anchor Account, then import your private key to access your EOS account.

Anchor offers automated resource management, which will also take care of the resources. The wallet automatically calculates each transaction (RAM, CPU, and NET). This only works if the dApp also supports this new method.

Note: If you don't have EOS in your account, you will not be able to pay transaction fees. Anchor Wallet will display an “overdrawn balance” error in this case.

Long-term solution (power users):

1) Use free transactions from Anchor or from bloks.io (not working with Anchor or with the mobile version), eosauthority.com, newdex.io, etc., in combination with Wombat

2.1) Rent resources (CPU/Net) for 24 hours

2.2) Deposit EOS to pre-purchase the Auto-PowerUp service

Accounts in your watch list receive automatic resources dynamically based on live usage: https://eospowerup.io/auto

3) EOSQuest Powerup Booster NFTs

If normal powerup is insufficient for your daily requirement, you can acquire EOSQuest Powerup Booster NFTs from AtomicHub NFT Marketplace. These NFTs come in two packs: standard pack and premium pack. The cost of a standard pack is 5 EOS, while the cost of a premium pack is 10 EOS. The standard pack comprises 50% common, 35% uncommon, and 15% rare NFTs. The premium pack comprises 60% uncommon, 35% rare, 4% epic, and 1% legendary NFTs. Tier retention periods of common, uncommon, rare, epic, and legendry are 30 days, 90 days, 120 days, 240 days, and unlimited respectively.

You have the option to activate the EOSQuest Powerup Booster for your NFT by sending it to the EOS account eosquestiopw.

If you wish to extend the duration, you can send additional NFTs of the same tier. It's important to note that once you activate a tier, you cannot activate a different one until your current tier expires. If you need to remove a previously registered tier, you can do so by executing the removepwacc action through eosquestiopw on bloks.io.

Other problems?

Lost Transaction

Sometimes the transaction does not find its way into a block. Just try it again.


Author: Dario Cesaro

Editor: Randall Roland, Cristhian Rincon

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